We're fully equipped and ready to fix your computer or laptop. We have the spares to repair and maintain almost anything within reason. However, in some cases it may not be economical to carry out certain repairs, in which case we will advise. Anything we don't have in stock we can normally get overnight.
We understand the need to fix your computer "ASAP" goes without saying. Our target is to get all repairs fixed within 3 days.
We strongly encourage everyone to back-up any important information before you bring your computer to us. If you want us to back-up your data before starting your repair, we will for an additional fee. However, it would be fair to tell you that we will not be held responsible for any loss or damage to your data. We'll always do our best to protect it.
Our engineers are available between 9am. and 5pm. Monday to Friday,
For your really important or urgent jobs outside of these hours, we are available but by appointment only.
We charge £40.00 + VAT per hour for onsite repairs + parts and £30.00 + VAT per hour for workshop repairs. Some repairs are fixed price.
Our Repair Service Includes:
- Back up your hard disk if needed
- Find out what the problem is if you don't know - hardware. software or both.
- Work out the cost of the parts needed
- Work out the cost of replacing the parts
- Check you have the correct software for the parts
- Provide an estimate of the time needed.
- Contact you to make sure you want to proceed.
- Order any parts and software needed.
- Replace the parts and reload your operating system*
- Test and check the parts work
- Load any additional software you require*
- Contact you to confirm your computer is fixed
* Please note we will not install pirated or non genuine software - so please don't ask!
Setting up of new PC's and data transfer
We can setup and configure your new PC so that all you have to do is plug it in at home or we can set it up onsite for you. If you have a new PC with the new Windows 8.1 operating system you might do well to call us as it is not that straight forward to install - we know we've done it!! And we can put back the START button for you.
We and load your software for you and transfer the data from your old PC to your new one.
Please do not ask us to handle copied or pirated software. We can only handle genuine software.
Home installation
We are happy to come and install, setup and configure your home PC even if you didn't buy it from us! We can connect up your printer, scanner, internet connection etc. The cost is £40.00 + VAT - Dell charge £68.99 to do the same thing.
PC Crashing or freezing
Often due to software, driver or hardware conflicts or a corrupt operating system.
Software problems
We often come across corrupt operating systems or damaged software.
PC Not booting
This can be caused by a variety of different problems. We can diagnose these and put them right
Hardware failures or upgrades
Nothing lasts forever! Computer parts wear out over time and need to be replaced. We keep a large stock of components. If we don't have it we can get it. We can also fit upgrades to your PC or advise the best course of action
Network installation and maintenance
We have many years of experience of designing, building, maintaining and fault finding with all types of networks both work and home based.
Wireless network installation
We can come out and install your home wireless network for you. We will scan the local area for other networks and encrypt yours for your protection. We have a lot of experience with wireless networks.
Internet problems
We are ADSL (broadband) suppliers so are well versed with the complexity of setting up and fault finding internet connections and email problems. We often sort out connection problems where foreign based call centres cannot. You get to talk to a human not an automated call centre! We can also sort out pretty much all the ramifications of other service providers, sometime better than they can!
Virus / Spyware attacks
All computer systems are vulnerable to attacks from the bad guys out there. Some programs are better than others and some hardware is better than others. You get what you pay for! If you have one of those nasty USB modems your PC is wide open to attack. It is as risky as having unprotected sex - you will catch something nasty. We can advise on the best course of action.
Computer maintenance
Computers need regular maintenance in order to perform at their best. A neglected computer could suffer from program crashes, slow performance, system freezes etc. A few hours spent on some basic computer maintenance could prevent problems later on, will improve the overall health of a computer and should also help to improve its performance and security! We offer a PC "MoT" health check - you do it for your car, why not for your computer! We charge £60.00 inc VAT - this price is based on the work being done in our workshop, generally this can take several hours. We charge extra for doing it on site (by the hour).
No-Fix-No-Fee Policy
Our No-Fix-No-Fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer.
If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work, then the customer is charged for the engineer's time spent to that point.
If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required software CD-Rom or Product Key, then the customer is charged for the engineer's time spent to that point.
If the engineer provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the engineer's time spent to that point.
The policy does not apply to work related to computer virus problems or to cases in which the computer has been struck by lightning or similar power surge. Clearly there will be time when we cannot perform the impossible such as find obsolete components or resurrect PC's that have been run over by a truck!
No matter how cautious one is, there will undoubtedly come a time when the worst happens.
Lost data and passwords can be a nightmare. We can help with Disaster recovery solutions. Give us a call - we can't promise to do the impossible be we will try our best!
We can help you through such stressful times with our comprehensive recovery service. From resetting missing or forgotten system passwords, through to recovering deleted data from a hard drive, we can provide a cost-effective solution.
If the hard drive is still rotating we stand a reasonable chance of recovering the data. If it has stopped rotating we have to send it off to be disassembled in a "white room" (totally sterile dust free). This can be expensive.
For more details, please do not hesitate to contact us.
Business resilience or continuity is often overlooked. How long can you survive if your broadband goes down, there is a poweroutage or you are the victim of flood, fire, robbery or pestilence? OK now you've answered the question what are you going to do about it? Still not sure? The give us a call. There are plenty of simple solutions that will ensure you can keep running when disaster strikes and it's probably a lot less expensice than you might think.
We live in a world that is heavily reliant on technology. If you don't have a plan "B" then you're lost.
Ever since 1980 I have been providing support and training for computer users. No one is born with the enate ability to use computers. It is skill that has to be learnt. Computer software packages change as they are updated and improved. For example MS Word 2.0 is very different from MS Office Word 2007 and the new Windows Vista operating system is very different from even Windows XP. However, it is a bit like learning to drive a car; once you have mastered the basic skills they can be readily adapted to a new situation, but all to often one does get stumped and needs to ask " how do I ....... ?".
I offer training without the technical language. I try to dispell the myths surrounding computers and aim to make it simple.
The training we provide is divided into 2 main categories corporate and personal training and either in groups or one to one training.
'Computers for the terrified' - Basic introduction to using a computer.
Installation of home computers and showing the user/s how to use their equipment.
Training for remote access of servers to enable office users to access their corporate servers email, files etc from a remote location. This can be from a mobile phone on a train or from home.
Microsoft Office Products (all versions from Offce 95 to Office 2013)
Word Access Excel Powerpoint Fontpage Outlook Outlook Express Internet Explorer
MS Works
Open source Office packages such as Open Office & Libre Office.
Website development and optimisation
How to setup and manage your own personal or business website and how to register it with search engines.
We also run courses in how to optimise your PC - simple house keeping
How to keep you free of viruses and spyware. Much of the software to do this is free!
Windows, Mac or Linux can all be accomodated
In today's fast moving businesses, developing the right network solution for your business is vital to your success in the age of information technology. WCS Ltd's Construction & Cabling solutions are your source for that success. With extensive experience and knowledgeable staff, we are leading the way in network design and implementation. With a robust list of certifications and reselling capabilities including: IBM, Fujitsu Siemens, Compaq/HP and Intel Systems, WCS Ltd can be trusted for all your networking needs, whatever they may be.
The accurate planning and design of a network is the primary key to overall network reliability and performance. At WCS Ltd will evaluate your specific requirements and needs, and will create a network solution catered to fit your business objectives. Using the latest technologies and techniques available, we will design a network that is secure, efficient, and lucrative, as well as expandable and upgradeable, two vital components of a good network.
Installation
Certified in the latest technologies and programs, the employees at WCS Ltd ensure an excellent and swift installation of your network system. On-site work will be delivered with minimum disruption to your environment. We also provide high calibre project management for timely delivery and successful finished solutions.
Cabling
Integrated IT is well versed in the art and implementation of cabling. Using the latest products available we are able to provide our customers with reliable, long-lasting service.
Wireless
With the ever increasing requirement for mobility and the use of portable equipment, we recognise that users may not want to be fixed to one location or have miles of wire. To that end we can offer comprehensive wireless solutions with encrypted technology to protect your enviroment. Or if you have a BT Home hub and not a clue as to how to make it work - give us a call and save yourself a lot of grief (and we are cheaper than BT!)
System Integration
Whatever the size of your network needs, WCS Ltd will work diligently with your business to ensure the proper solution. From Local Area Networks (LAN) to Wide Area Networks (WAN), we have to tools and the staff to create the right system for your current needs as well as for your future.
Support
WCS Ltd provides a proactive support structure to ensure support whenever and wherever you need it. From our website, you can access our support services and begin your support queries. Whether you need on-site technical support or if you have a specific network problem our support services are there when you need them.
WCS Ltd installs structured networks that can easily adapt to your organisation's changing requirements.
"we don't just create your network solutions. we make them work"
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